Come Grow with Advanced Network Solutions

Information technology is at the heart of everything we do today. It is key to everything from withdrawing money at an ATM to doctors utilizing your health records to quickly get you back on your feet. At Advanced Network Solutions, we specialize in supporting businesses across a spectrum of industries to provide timely and well-planned IT solutions. We recruit only the most highly qualified professionals and provide them with training, competitive compensation, advancement opportunities and a place where they can thrive.

Culture
A collaborative, friendly team of coworkers and future friends
Paid Vacation
We have an open vacation policy that is flexible to help you have an enjoyable work-life balance.
Benefits
We pay 100% of the employee premium and offer dental and vision.
Modern Office
Modern workspace stations, communal areas and (if we do so say ourselves) a pretty awesome office
401k Matching
Professional Learning Opportunities

Open Positions

Appointment Setter

DEPARTMENT: Sales

JOB TYPE: Part-Time

LOCATION: Nashville, TN

Job Description
Generate consistent, qualified appointments for Account Executives to drive monthly recurring revenue agreements.

Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Call on targeted prospect companies to initiate conversations surrounding their current IT needs and handling
  • Set qualified appointments for Account Executives to visit prospect’s location for further conversations
  • Maintain accurate and timely contact activity data in our sales automation tools
  • Identification and documentation of a prospect’s needs and priorities
  • Timely and accurate completion of reports and required paperwork
  • Work closely with the sales team

Competencies: To perform the job successfully, an individual should demonstrate the following.

  • Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
  • Adaptability – Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
  • Communications – Exhibits excellent listening and comprehension. Expresses ideas and thoughts in both written and verbal form. Keeps others adequately informed. Selects and uses appropriate communication methods.
  • Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
  • Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
  • Sales Skills – Initiates new and follow up conversations with prospective clients. Maintains positive relationship with prospective clients. Maintains records and promptly submits information.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •  Education/Experience:
    Associate’s degree from an accredited college or university; or one to two years telemarketing or inside sales experience and/or training; or equivalent combination of education and experience. Experience setting appointments for an IT product or service preferred.
  • Language Ability:
    Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.
  • Mathematical Ability:
    Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
  • Reasoning Ability:
    Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
  • Computer Skills:
    CRM platform experience, advanced Microsoft Office skills (Word, Excel, Outlook)

Company Culture
Advanced Network Solutions is committed to the success of our team members and our clients. We encourage and celebrate the growth of everyone in our organization, professionally and personally. Combining years of experience and more than 250 industry certifications company-wide, we take pride in providing cutting edge support of the systems and technologies integral to our clients’ operations. We embrace creativity, respect different points of view, and welcome new ideas.

About Advanced Network Solutions
Founded in 1997, Advanced Network Solutions recognized a growing need for affordably priced, outsourced IT Services in the Middle Tennessee market. Since its inception ANS has impacted the greater IT industry of Middle Tennessee and surrounding states by becoming a trusted partner allowing our clients to mitigate costs; both operational and capital expenses through outsourcing their IT support to ANS.

ANS has been named five times to the Nashville Music City Future 50 awards, the Nashville Business Journal’s Best in Businesses, NBJ’s Nashville’s Best Places to Work, twice to INC’s top 5,000 Fastest Growing Companies in addition to many individual leadership awards giving recognition to ANS’ dedicated leadership team.

 

Technical Account Manager

DEPARTMENT: Client Services

LOCATION: Nashville, TN

Job Description
The Technical Account Manager (TAM) leverages technical, operational and business expertise to maintain and grow client relationships while achieving customer satisfaction ratings the meet or exceed company goals. Reporting to the VP of Client Services, the TAM is responsible for managing the daily tactical operations of assigned client accounts and partner with company resources to develop long-range client strategy that retains existing business while pursuing profitable growth opportunities.

Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Leads all aspects of the client account management process, calling upon others to assist in tactical service delivery, solution development and proposal creation, as needed or as directed by management.
  • Proactively manages client satisfaction and service delivery by anticipating potential service problems and monitoring satisfaction.
  • Manages assigned clients’ transition from the Sales to Client Services during client activation/onboarding.
  • Develops account plans for all directly-assigned clients by leading a joint company/client planning process that identifies relevant client needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
  • Strategically targets client-aligned growth opportunities for company products and services.

Qualifications

  • A record of achievement as a Customer Success Manager, Account Manager, Account Executive, Senior Engineer, Technical Account Manager or Technical Client Support position
  • Broad knowledge or experience in: Communication Processes, Internal Communications, Process Improvement, Prospecting Skills, Meeting Sales Goals, Fostering Teamwork, Building Relationships, Budgeting, Customer Focus, Reporting Skills, Thoroughness, Organization, Attention to Detail, Research Skills, Problem Solving, Quality Focus, Desktop Publishing Skills
  • General knowledge of: Networking Infrastructure and design; Microsoft Server Technologies: Server, Exchange, SQL, Active Directory, Terminal Server, Group Policy; VoIP phone systems; major firewall, switch and router vendors and features, core business applications.
  • Experience in: Strategy and Planning, Customer Success, Account Management, Technical Sales
  • Maintains high customer satisfaction ratings that meet company standards
  • Meets assigned expectation for quality assurance monitoring and business development
  • Establishes and executes strategic plans in all assigned accounts
  • Completes required training and development objectives within the assigned time frame

Competencies

To perform the job successfully, an individual should demonstrate the following:

  • Managing Customer Focus – Manages execution of customer service standards. Monitors customer satisfaction. Develops and presents new approaches to meeting customer needs.
  • Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
  • Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
  • Strategic Thinking – Adapts strategy to changing conditions. Analyzes client business to align company services with need. Develops strategies to achieve goals for assigned client account base. Identifies external threats and opportunities.

Education

Bachelor’s degree from four-year college or university, or 5+ years related experience and/or training; or equivalent combination of education and experience.

Company Culture
Advanced Network Solutions is committed to the success of our team members and our clients. We encourage and celebrate the growth of everyone in our organization, professionally and personally. Combining years of experience and more than 250 industry certifications company-wide, we take pride in providing cutting edge support of the systems and technologies integral to our clients’ operations. We embrace creativity, respect different points of view, and welcome new ideas.

About Advanced Network Solutions
Founded in 1997, Advanced Network Solutions recognized a growing need for affordably priced, outsourced IT Services in the Middle Tennessee market. Since its inception ANS has impacted the greater IT industry of Middle Tennessee and surrounding states by becoming a trusted partner allowing our clients to mitigate costs; both operational and capital expenses through outsourcing their IT support to ANS.

ANS has been named five times to the Nashville Music City Future 50 awards, the Nashville Business Journal’s Best in Businesses, NBJ’s Nashville’s Best Places to Work, twice to INC’s top 5,000 Fastest Growing Companies in addition to many individual leadership awards giving recognition to ANS’ dedicated leadership team.

Account Executive

LOCATION: Nashville, TN

Job Description
The Account Executive’s principal role is to execute direct sales within an assigned geographic area for purpose of new client acquisition. The AE must develop sales strategies to successfully meet and exceed sales targets and build a profitable book of business. The AE’s targets could potentially include a specific geographic area of focus or specific verticals of focus. Achieving results will include finding potential clients, qualifying potential opportunities, engaging technical support personnel to evaluate technical components of the proposal and make recommendations, compiling and presenting the proposal to potential clients, securing business and handing clients off to internal teams for implementation.

Responsibilities
Focus on business development by prospecting through a variety of methods including cold-calling, and developing strategic alliances, effectively utilizing networking groups and community involvement
Develop and manage a sales pipeline of prospects within ideal target demographic of 20-300 employees
Maintain documentation of potential opportunities and client contacts in CRM system
Understand and communicate benefits of company and product/service offering to potential clients and partners
Develop presentations/proposals to communicate new business opportunities
Secure business from potential clients
Act as the liaison between the client, Sales, Operations and other internal groups throughout initial sales process
Attend networking functions and trade shows on behalf of Advanced Network Solutions
Understand the basic elements of network IT, engaging additional levels of technical support for network analysis
Working toward a monthly/annual sales quota with a drive for success

Personal Characteristics
Positive attitude, self-starter, aggressive, dedicated, high energy, good analytical thought process, ability to prioritize, resilient, strategic sales orientation, strong listening and communicating skills.
Requirements/Skills
Minimum of 3 years of prior technical sales experience
Proven track record of success in a hunting sales environment
Technical aptitude to understand the basics of networking and IT
Self-driven and highly motivated with a positive attitude
A strong work ethic
Strong written and verbal communication skills
Excellent organizational skills
Excellent computer skills and use of the internet for research
Ability to work as part of a team

Technology Experience
Knowledge of high level network/IT components preferred