Opportunity Abounds to Grow with Advanced Network Solutions

Information technology is at the heart of everything we do today. It is key to everything from withdrawing money at an ATM to doctors utilizing your health records to quickly get you back on your feet. At Advanced Network Solutions we specialize in supporting businesses across a spectrum of industries to provide timely and well-planned IT solutions. We recruit only the most highly qualified professionals and provide them with training, competitive compensation, advancement opportunities and a place where they can thrive.

Culture
A collaborative, friendly team of coworkers and future friends
Paid Vacation
We have an open vacation policy that is flexible to help you have an enjoyable work-life balance.
Benefits
We pay 100% of the employee premium and offer dental and vision.
Modern Office
Modern workspace stations, communal areas and (if we do so say ourselves) a pretty awesome office
401k Matching
Professional Learning Opportunities

Open Positions

Technical Account Manager

DEPARTMENT: Client Services

LOCATION: Nashville, TN

Job Description
The Technical Account Manager (TAM) leverages technical, operational and business expertise to maintain and grow client relationships while achieving customer satisfaction ratings the meet or exceed company goals. Reporting to the VP of Client Services, the TAM is responsible for managing the daily tactical operations of assigned client accounts and partner with company resources to develop long-range client strategy that retains existing business while pursuing profitable growth opportunities.

Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Leads all aspects of the client account management process, calling upon others to assist in tactical service delivery, solution development and proposal creation, as needed or as directed by management.
  • Proactively manages client satisfaction and service delivery by anticipating potential service problems and monitoring satisfaction.
  • Manages assigned clients’ transition from the Sales to Client Services during client activation/onboarding.
  • Develops account plans for all directly-assigned clients by leading a joint company/client planning process that identifies relevant client needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
  • Strategically targets client-aligned growth opportunities for company products and services.

Qualifications

  • A record of achievement as a Customer Success Manager, Account Manager, Account Executive, Senior Engineer, Technical Account Manager or Technical Client Support position
  • Broad knowledge or experience in: Communication Processes, Internal Communications, Process Improvement, Prospecting Skills, Meeting Sales Goals, Fostering Teamwork, Building Relationships, Budgeting, Customer Focus, Reporting Skills, Thoroughness, Organization, Attention to Detail, Research Skills, Problem Solving, Quality Focus, Desktop Publishing Skills
  • General knowledge of: Networking Infrastructure and design; Microsoft Server Technologies: Server, Exchange, SQL, Active Directory, Terminal Server, Group Policy; VoIP phone systems; major firewall, switch and router vendors and features, core business applications.
  • Experience in: Strategy and Planning, Customer Success, Account Management, Technical Sales
  • Maintains high customer satisfaction ratings that meet company standards
  • Meets assigned expectation for quality assurance monitoring and business development
  • Establishes and executes strategic plans in all assigned accounts
  • Completes required training and development objectives within the assigned time frame

Competencies

To perform the job successfully, an individual should demonstrate the following:

  • Managing Customer Focus – Manages execution of customer service standards. Monitors customer satisfaction. Develops and presents new approaches to meeting customer needs.
  • Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
  • Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
  • Strategic Thinking – Adapts strategy to changing conditions. Analyzes client business to align company services with need. Develops strategies to achieve goals for assigned client account base. Identifies external threats and opportunities.

Education

Bachelor’s degree from four-year college or university, or 5+ years related experience and/or training; or equivalent combination of education and experience.

Company Culture
Advanced Network Solutions is committed to the success of our team members and our clients. We encourage and celebrate the growth of everyone in our organization, professionally and personally. Combining years of experience and more than 250 industry certifications company-wide, we take pride in providing cutting edge support of the systems and technologies integral to our clients’ operations. We embrace creativity, respect different points of view, and welcome new ideas.

About Advanced Network Solutions
Founded in 1995, Advanced Network Solutions recognized a growing need for affordably priced, outsourced IT Services in the Middle Tennessee market. Since its inception ANS has impacted the greater IT industry of Middle Tennessee and surrounding states by becoming a trusted partner allowing our clients to mitigate costs; both operational and capital expenses through outsourcing their IT support to ANS.

ANS has been named five times to the Nashville Music City Future 50 awards, the Nashville Business Journal’s Best in Businesses, NBJ’s Nashville’s Best Places to Work, twice to INC’s top 5,000 Fastest Growing Companies in addition to many individual leadership awards giving recognition to ANS’ dedicated leadership team.

Client IT Manager

Job Description

  • Hands-on technical position
  • Requires resource and time management
  • Perform ad-hoc and scheduled systems consultation for existing clients
  • Act as an escalation point for other engineering escalation for internal staff
  • Detailed and process oriented with amazing problem analysis & solving skill
  • Verbal and written communication skills must be excellent
  • Only self-starters with the ability to find solutions to problems should apply
  • If you don’t love and want to serve others then you aren’t for us
  • If you aren’t passionate about technology then this position is not for you

Specific Experience –Ability to Demonstrate

  • Conceptualize and provide recommendations on technology solutions
  • Implementation, support and troubleshooting of internet connectivity
  • Minimal direct experience with VMware, Xen, or Hyper-V
  • Experience Implementing and/or administering LAN infrastructures
  • Experience working after hours in order to meet client needs and demands
  • Experience providing sales engineering support for sales team
  • Managing deadlines, stress and competing demands
  • Experience managing their own schedule with multiple competing demands

Technical Requirements –Knowledge & Expertise in:

  • Microsoft Server Technologies: Server, Exchange, SQL, Active Directory, Terminal Server, Group Policy
  • Entry level understanding of VMware vSphere (as well as Xen and Hyper-V)
  • Troubleshooting & basic configuration of Cisco, Juniper and SonicWALL Firewalls
  • Basic administration of Cisco and ShoreTel IP Telephony
  • Ability to manipulate hardware as needed

Additional Requirements

  • Fluent in American English
  • Able to lift boxes or materials in excess of sixty (60) pounds
  • Maintain reliable and dependable transportation
  • Maintain high-speed internet at home
IT Support Specialist

JOB TITLE: IT Support Specialist
DEPARTMENT: Service Delivery
LOCATION: Nashville, TN

Job Description

Advanced Network Solutions is looking for a full-time IT Support Specialist for our Nashville office. The IT Support Specialist performs initial triage and attempts resolution of incidents reported to the Service Desk. Responsible for managing most of our client interactions every day, the IT Support Specialist has a large impact on the image and reputation of our company. IT Support Specialists are proven technical professionals, able to provide exemplary service in a fast paced environment.

Duties and Responsibilities

The ideal IT Support Specialist candidate will provide superior service and root cause resolutions for our clients. IT Support Specialists receive and handle requests for support, respond in a timely manner, and promptly escalate any unresolved requests as appropriate. In addition, IT Support Specialists produce detailed documentation and advise relevant persons of actions taken.
The candidate must have the ability to work well as part of a team and possess superior communication, interpersonal and customer service skills. He or she will also be a self-starter with the ability to find his or her own solutions to problems and understand the inter-dependencies between applications and systems.

An overall understanding of quality client service, experience working in a diverse team environment, strong business acumen and the instinct to think and act strategically are essential for success within our organization.

Qualifications

  • Effectively manages, organizes, and prioritizes work in an fast paced environment
  • Excellent people skills, including good verbal and written communications skills
  • Excellent decision making and analytical skills
  • Able to assess, negotiate and resolve questions and problems
  • Able to view incidents and problems from the customer perspective
  • Able to recognize impact and prevent occurrences of lost opportunity costs to the firm for extended delays in incident resolution
  • Has a service attitude with the ability to assess individual circumstances
  • Skilled at managing and meeting end user expectations

Education

  • A degree or diploma in Computer Science, Management Information Systems or a related field is a plus
  • Minimum of 2 years experience in technical support with strong technical troubleshooting and problem diagnosis skills
  • Industry Certifications, such as ITIL, Network+, A+, Security+, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), VMware Certified Associate (VCA), and/or Cisco Certified Entry Networking Technician (CCENT)

Technology Experience

  • In depth knowledge of Windows Server and Desktop Operating System deployment, configuration, and administration
  • Windows Server technologies (Exchange, Terminal Server, Active Directory, etc.)
  • Working knowledge of Microsoft Office applications and configuration
  • Virtualization troubleshooting and support (VMware preferred), including SAN experience
  • Firewall/VPN troubleshooting (Fortigate a plus)
  • Working experience with network configuration and troubleshooting including but not limited to DHCP, LAN, WAN, DNS, IP routing
  • IP Telephony knowledge is an asset (Cisco, ShoreTel)
  • Experience supporting and troubleshooting enterprise software/hardware

Physical Demands and Work Environment

The physical demands described here are representative of the ability to perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities. Individuals may need to sit or stand as needed, may require walking primarily on a level surface, and lifting up to 25 pounds.

Company Values

Advanced Network Solutions is committed to the success of our team members and our clients. We encourage and celebrate the growth of everyone in our organization, professionally and personally. Combining years of experience and more than 125 industry certifications company-wide, we take pride in providing cutting edge support of the systems and technologies integral to our clients’ operations. We embrace creativity, respect different points of view, and welcome new ideas.

About Advanced Network Solutions

Founded in 1995, Advanced Network Solutions recognized a growing need for affordably priced, outsourced IT Services in the Middle Tennessee market. Since its inception ANS has impacted the greater IT industry of Middle Tennessee and surrounding states by becoming a trusted partner allowing our clients to mitigate costs; both operational and capital expenses through outsourcing their IT support to ANS.

ANS has been named five times to the Nashville Music City Future 50 awards, the Nashville Business Journal’s Best in Businesses, NBJ’s Nashville’s Best Places to Work, twice to INC’s top 5,000 Fastest Growing Companies in addition to many individual leadership awards giving recognition to ANS’ dedicated leadership team.

Account Executive

LOCATION: Nashville, TN

Job Description
The Account Executive’s principal role is to execute direct sales within an assigned geographic area for purpose of new client acquisition. The AE must develop sales strategies to successfully meet and exceed sales targets and build a profitable book of business. The AE’s targets could potentially include a specific geographic area of focus or specific verticals of focus. Achieving results will include finding potential clients, qualifying potential opportunities, engaging technical support personnel to evaluate technical components of the proposal and make recommendations, compiling and presenting the proposal to potential clients, securing business and handing clients off to internal teams for implementation.

Responsibilities
Focus on business development by prospecting through a variety of methods including cold-calling, and developing strategic alliances, effectively utilizing networking groups and community involvement
Develop and manage a sales pipeline of prospects within ideal target demographic of 20-300 employees
Maintain documentation of potential opportunities and client contacts in CRM system
Understand and communicate benefits of company and product/service offering to potential clients and partners
Develop presentations/proposals to communicate new business opportunities
Secure business from potential clients
Act as the liaison between the client, Sales, Operations and other internal groups throughout initial sales process
Attend networking functions and trade shows on behalf of Advanced Network Solutions
Understand the basic elements of network IT, engaging additional levels of technical support for network analysis
Working toward a monthly/annual sales quota with a drive for success

Personal Characteristics
Positive attitude, self-starter, aggressive, dedicated, high energy, good analytical thought process, ability to prioritize, resilient, strategic sales orientation, strong listening and communicating skills.
Requirements/Skills
Minimum of 3 years of prior technical sales experience
Proven track record of success in a hunting sales environment
Technical aptitude to understand the basics of networking and IT
Self-driven and highly motivated with a positive attitude
A strong work ethic
Strong written and verbal communication skills
Excellent organizational skills
Excellent computer skills and use of the internet for research
Ability to work as part of a team

Technology Experience
Knowledge of high level network/IT components preferred

Project Engineer

DEPARTMENT: Service Delivery

LOCATION: Nashville, TN

Job Description
Advanced Network Solutions is looking for a full-time Senior IT Support Specialist for our Nashville office. The Senior IT Support Specialist is a strategic, multi-faceted, and dynamic hands-on technical engineer with the ability to resolve complex issues. Senior IT Support Specialists serve as an escalation point for other engineers and are able to provide exemplary service in a fast paced environment.

Duties and Responsibilities
The ideal Senior IT Support Specialist candidate must be able to prioritize and work on multiple issues concurrently and deliver measurable results in a high-pressure environment. He or she will perform problem analysis and systems monitoring, as well as network security management, performance analysis and support. In addition, the ideal candidate must be able to provide regular communication between the client and team, strong team representation and set proper client expectations.

Senior IT Support Specialist candidates will ensure all processes and procedures are completed, quality standards are met, and projects are profitable. He or she must be able to diagnose and resolve issues relating to business Internet connectivity, WAN technologies, remote access and VPN configuration. In addition, he or she should be able to work with and troubleshoot the Microsoft series of operating systems and server solutions (Exchange, SQL, Terminal Services (RDS), IIS, AD).

An overall understanding of quality client service, experience working in a diverse team environment, strong business acumen and the instinct to think and act strategically are essential for success within our organization.

Qualifications

  • Self-starter with the ability to find his/her own solutions to problems and understand the interdependencies between applications/systems
  • Extensive experience with routing concepts, network and port address translation, and firewall rules
  • Working knowledge of backup and disaster recovery methodology
  • Ability to listen carefully and extract key issues
  • Excellent written and verbal communication skills
  • Strong analysis and judgment skills
  • Works well in diverse team environments

Education

A degree or diploma in Computer Science, Management Information Systems or related field is desired
Minimum of 3 years of experience in technical support with strong technical problem diagnosis skills
Industry Certifications, such as ITIL, Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Professional (CCNP) and/or VMware Certified Professional (VCP5)

Technology Experience
In depth knowledge of Windows Server and Desktop Operating System best practices relating to deployment, configuration, and administration
Windows Server technologies (Exchange, Terminal Services/RDS, Active Directory)
Virtualization troubleshooting and support (VMware preferred), including SAN experience
Advanced Firewall/VPN configuration and troubleshooting (Cisco, Juniper, and Fortinet products are a plus)
Advanced knowledge of network configuration and troubleshooting including but not limited to DNS, VLAN, IP routing, LAN, WAN, and Site to Site VPN
Extensive experience deploying and troubleshooting hardware, applications, and enterprise level systems
IP Telephony configuration and troubleshooting experience (Cisco, ShoreTel)
Working knowledge of Microsoft Office applications and configuration
Physical Demands and Work Environment
The physical demands described here are representative of the ability to perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities. Individuals may need to sit or stand as needed, may require walking primarily on a level surface, and lifting up to 25 pounds.

Company Culture
Advanced Network Solutions is committed to the success of our team members and our clients. We encourage and celebrate the growth of everyone in our organization, professionally and personally. Combining years of experience and more than 125 industry certifications company-wide, we take pride in providing cutting edge support of the systems and technologies integral to our clients’ operations. We embrace creativity, respect different points of view, and welcome new ideas.

About Advanced Network Solutions
Founded in 1995, Advanced Network Solutions recognized a growing need for affordably priced, outsourced IT Services in the Middle Tennessee market. Since its inception ANS has impacted the greater IT industry of Middle Tennessee and surrounding states by becoming a trusted partner allowing our clients to mitigate costs; both operational and capital expenses through outsourcing their IT support to ANS.
ANS has been named five times to the Nashville Music City Future 50 awards, the Nashville Business Journal’s Best in Businesses, NBJ’s Nashville’s Best Places to Work, twice to INC’s top 5,000 Fastest Growing Companies in addition to many individual leadership awards giving recognition to ANS’ dedicated leadership team.