Memphis Gastroenterology
Memphis, TN
Client:
Jay Simmons
Client Quote:
“Implementing Cisco’s IP Call Center Express has tremendously assisted our practice in managing internal workflow and enabled better communications with our patients. We were able to prioritize calls and efficiently direct an incoming call to the appropriate department. We have reduced our call time, phone queues and drastically improved our service to patients. We also implemented terminal services, which enabled the IT manager to simplify the day-to-day management of the organization. With over a 100 users, upgrades and rollouts are now seamless. The best result of working with ANS is we are ahead of the curve with federal regulations and we are completely HIPAA compliant before the 2009 requirements. ANS provided us with cutting edge tools that made an enormous difference in the quality of service we are able to provide.”
Challenges and Results:
- Physicians Group in need of cost savings, centralization of network via terminal services, and CallManager
- Memphis Gastro was overwhelmed with phone queues and patient calls. ANS implemented Cisco IP telephony which effectively reduced call times and response rates. Memphis Gastro was able to reduce call center staff and direct patients calls in a more efficient manner
- Numerous PC and end-users stations were cumbersome to manage and maintain. Implemented terminal services & thin client to reduce hardware cost and ease the day-to-day management of the group’s IT services
